Shipping policy

Thank you for shopping with ALEXANDRIANETWORK TECHNOLOGY COLTD. We are dedicated to delivering your premium bag and handbag products in pristine condition, with accurate order fulfillment, and within reliable delivery timelines.

1. Order Fulfillment Window

All orders are fulfilled within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation.During peak order periods, processing times may be extended. Customers will be notified promptly of any significant order delays.

2. Shipping Fees & Delivery Timeframes

Shipping fees for your order will be calculated and clearly displayed at the checkout page.
Estimated delivery timeframes:Standard Shipping: 15 business days
Delivery timeframes are estimates only and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.

3. Dispatch Confirmation & Tracking Access

Once your order has been dispatched, you will receive a dispatch confirmation email containing your order tracking information.Tracking details typically become accessible within 24-48 hours after the shipment is sent out.

4. Shipping Address Error Notice

Please double-check that your shipping address is complete and accurate when you complete checkout.ALEXANDRIANETWORK TECHNOLOGY COLTD is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address-related issue, additional reshipping fees may apply.

5. Delivery Issues: Lost or Damaged Packages

If your package is confirmed lost in transit, please contact us within 7 days of the expected delivery date.
If your order arrives with damaged items, please reach out to us within 24 hours of delivery and provide clear photos of both the damaged bag(s) and the original shipping packaging.
We will review each case promptly and work to resolve the issue as quickly as possible.

6. Bag Care & Usage Guidelines

All bag products should be used, cleaned, and stored according to the care instructions provided with each product. ALEXANDRIANETWORK TECHNOLOGY COLTD is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of our products.

7. Global Shipping & Customs Disclaimer

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

8. Support Contact Details

If you have any questions regarding this Shipping Policy, please contact our support team:
  • Company Name: ALEXANDRIANETWORK TECHNOLOGY COLTD
  • Email: service@vortellewusa.shop
  • Phone: + 484-977-5677
  • Physical Address: 65 Clover Crossings, Manchester New York 14504, United States